I went to place my first international call on Fusion this morning, to be told that international calls were blocked and to call 611 for Sonic.net support. This was a big surprise! I was informed by tech support after a ten or so minute wait that the default on Fusion was to block international calls until you called Sonic.net and got those calls unblocked. So now I am able to make those calls, but it escapes me why the default at Fusion/Sonic.net is to block international calls until the user calls up to get them unblocked. In my case, this delay meant I did not get through in a timely manner to the business I was calling, with a consequent two to three day delay over a holiday weekend.
We do this because Fusion is otherwise flat rate - international dialing is the only major item that could result in substantial charges to your bill. So, we want to assure it's authorized.
In future, we'll add this to our Member Tools page, so customers can edit this setting self-service!
-Dane
