San Francisco has "311 service" to connect residents with a City and County call center to report various City issues. Currently, we I dial this number from my home phone I get a "foxtrot 612" recording and then dial tone. Tech Support says Sonic.net voice service does not offer 311 functionality. Why?
You can still reach 311 functionality by dialing 415-701-2311.
-From 311 faq...
"Why can't I get through when I dial 3-1-1?"
Dialing 311 will work from most San Francisco 415 landlines and cell phones; however, you may experience problems for the following reasons:
You are calling from a high-rise, multi-tenant building. In those cases, the Building Manager or your Private Branch Exchange (PBX) vendor has to manually program 311 into the building's local telephone system and he/she has not yet done so. Please contact the Building Manager or PBX vendor and ask for the programming to be done
You are calling from a wireless carrier other than Sprint, Nextel, MetroPCS, AT&T/Cingular and Verizon. You may wish to call your service provider to request for this service to be added by your carrier.
You are calling from your San Francisco 415 wireless phone but are outside your "roaming" area.
You are calling from a Voice over IP carrier other than Comcast DVC and Vonage. Agreements have not been made with other companies as of this time although it is something that we are hoping to obtain in the near future.
Until your problem is resolved, you may reach us by dialing 415-701-2311.