Voice service is down and my Internet is half speed

Fusion Voice service, features and help.
2 posts Page 1 of 1
by adinwoodie » Fri Jan 13, 2023 6:30 pm
I'm a longtime Fusion customer. Since early yesterday my land line phone detects "no line" and can't get a dial tone. Internet works, but speed test shows both download and upload speeds at half of normal.

I sent an e-mail to support yesterday and have gotten no response. I called the support line from my cell first thing this morning, said I needed voice support, and waited about 50 minutes before giving up and requesting a callback to my cell. It's now 6:30 pm, and no callback ever came.

Does Sonic not bother to support DSL customers any more?
by keilanisonic » Tue Jan 17, 2023 9:47 am
Hello, I apologize for the delay. It appears you have a dispatch set; please keep in touch if there is anything else we can help you with.
Keilani H
Community & Escalations Specialist
Sonic
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