How to block ALL calls from my own prefix?

Fusion Voice service, features and help.
2 posts Page 1 of 1
by digitalbitstream » Fri May 27, 2022 8:41 am
Nobody I know calls my from my own home line prefix ( 510-558-XXXX ).
Roughly 90% of the spam calls for air duct cleaning and car extended warranty are... from that prefix.

How can I block that entire prefix on Sonic?
by loherj » Thu Jun 02, 2022 8:28 am
Unfortunately, there is no way for us or you to block an entire prefix on any one circuit. The best thing you can do is block the numbers via Commportal. If the calls are continuing to come from different numbers all within the same prefix, the spam caller is likely spoofing the number they are calling from. There has been a large uptick in spam callers with spoofed happening across all carriers currently.

To get to commportal you will need to start at https://members.sonic.net/

In order to block a number via commportal you can via this link https://help.sonic.com/hc/en-us/article ... -Rejection

Blocking these numbers may be beneficial for the time being but the spam callers constantly change/spoof numbers.

If you have any trouble, it would be best to contact our support team by calling (707)-547-3400 8am-10pm PST 7 days a week or by emailing support@sonic.com with any questions.
Jacob - Community & Escalations Specialist
Sonic
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