No phone service

Fusion Voice service, features and help.
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by sclancy » Mon Mar 07, 2022 7:18 am
Phone equipment/cables etc all fairly new. No dial tone. When I call the number from an alternate phone I get a fast busy.


When I try to make outgoing call I get a few clicks, then nothing. Any suggestions? Thanks
by loherj » Mon Mar 07, 2022 8:20 am
If you have an ATA (Analog Telephone Adapter or small black box with blue lights on). You may want to power cycle this device by unplugging it from power for 30 seconds and then plugging back in. You can reference pictures of the ATA at the link below. https://help.sonic.com/hc/en-us/article ... stream-ATA
Jacob - Community & Escalations Specialist
Sonic
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