Seeking alternative to "spam number block requests"

Fusion Voice service, features and help.
2 posts Page 1 of 1
by digitalbitstream » Fri Jan 07, 2022 11:09 am
The spam calls I get are all from random numbers.
The caller ID is generally spoofed as well.

I fail to see the point of blocking these numbers (e.g. viewtopic.php?f=14&t=1097 ) but want to do something.

Is there a way to report a spam number without blocking it?
I don't want to block a spoofed number, that later the legitimate owner will want to call me from.


I am aware of https://help.sonic.com/hc/en-us/article ... l-Blocking
And https://nomorobo.zendesk.com/hc/en-us/a ... t-a-Number which says I can report a call, except I can't through Sonic.net.
by syntaxsid1 » Wed Jan 12, 2022 10:03 am
Hello,

Posting here: viewtopic.php?f=14&t=1097 IS actually reporting spam numbers to us. Our team evaluates the number to ensure this is a known problem one and we'll add that to our number block list. If it is a legitimate number and it's being spoofed, we won't actually block it. We try to determine the actual number if we can to ensure we're not blocking numbers to legitimate businesses or services. This is very difficult since it's quite easy to spoof numbers in general, which is why we don't allow just anyone to block numbers for everyone. I hope this helps.


Jeff - CES
Jeff M. with Community Escalations @ Sonic
2 posts Page 1 of 1

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