phone treats some incoming calls as blocked when not blocked

Fusion Voice service, features and help.
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by ukestasz » Wed Oct 13, 2021 12:34 pm
This has been going on over two months. Some people say that when they call they get cut off, told they or blocked, get one ring and are turned off. There is no consistent pattern as to providers or cell/landline. For example, all but one Kaiser office gets through, but the one I need most can't reach me. The failings started in August without any reason. Sonic techs keep trouble-shooting to no change.

Extremely frustrating. Hours lost. Key messages lost.
by syntaxsid1 » Wed Feb 02, 2022 10:27 am
Hello,

It does sound like you have done a fair amount of troubleshooting with us. I'm wondering if anyone has checked he scam number blocklist to see if that Kaiser office number is on there. Would you be able to provide that to us? We'll be able to check this against known blocked numbers to ensure it's not one of them. I hope this helps. Take Care.


Kind Regards,


Jeff M - CES
Jeff M. with Community Escalations @ Sonic
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