I just spoke to customer service about phone service which I do not use, but have to pay over $10.00 a month in state in federal taxes for all of the service fees. So instead of having a $39.99 bill I end up with a $55.10 bill which is over double the cost of the service I was paying with AT&T. Granted the service at Sonic is much better, but not $30.00 a month better. I would highly encourage the management team at Sonic to consider customers not to have to bundle service and have a home phone line. Please give this some consideration Dane
We apologize for the trouble with this. Sonic is a telecommunications provider and as such, we are required to provide a landline phone so our customers can contact 911 emergency services. Being classified as a telecommunications provider allows us benefits from the government that ultimately keep costs from being even higher. It also gives us protections we wouldn't otherwise have. (Side note: This is why net neutrality and classifying internet providers as a utility is such an important thing. It would allow us to get those same benefits and protections while offering INTERNET ONLY in the future.) I hope you can understand why we need to offer our service like we currently do and that it helps to clarify some points. Have a good day!
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