Changing number of rings for voicemail

Fusion Voice service, features and help.
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by agutz1 » Mon Jan 11, 2021 11:55 am
How can I change the number of rings before a call is sent to voicemail? Currently, the phone rings twice before sending the call to voicemail. I would like to increase the number of rings to 4 so that there is enough time to see who is calling and answer the call. Please advise on how to increase the number of rings before calls are sent to voicemail. Thank you for your help.
by syntaxsid1 » Tue Jan 12, 2021 9:25 am

You'll want to log into your member tools customers portal here:

On the left you'll see a menu. You'll want to click on "Voice" and then click on your number.

Once you do this you'll see the commportal phone options. Click on "Open Call Manager". Under this setting you'll want to change "Send to Voicemail After" from 15 seconds to at least 36 seconds. This is typically around 4-5 rings then click "Apply" in the upper right corner when you finished. I hope this helps. Let us know if you have any other questions. Have a great day!

Kind Regards,

Jeff M.
Jeff M. with Community Escalations @ Sonic
2 posts Page 1 of 1

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