Sending Certain Numbers Straight to Voicemail?

Fusion Voice service, features and help.
6 posts Page 1 of 1
by wsteimle » Tue Sep 15, 2020 12:45 pm
Is there a way to send certain callers straight to voicemail without ringing the phone? I don't want to do this for all callers, just a few. Thanks!
by jacob.karinen » Fri Sep 18, 2020 1:08 pm
I dove into the settings for your phone service to see that was an option. The best I could find was forwarding specific numbers to another number or rejecting them outright. I'm still looking into this but I wanted to let you know that someone's looking at it.
Jacob K.
Community and Escalations Lead
Sonic
by jacob.karinen » Wed Sep 23, 2020 9:24 am
After some testing unfortunately there isn't a way to send specific callers directly to voicemail. You can either have all calls go directly to VM or you can outright block specific numbers.
Jacob K.
Community and Escalations Lead
Sonic
by wsteimle » Thu Sep 24, 2020 12:58 pm
Thanks for checking. What is the best way to submit a request to add this feature? My old VOIP provider (Ooma) had this feature and it was great. I've been getting a lot more junk calls since switching to Sonic last month and the toolbox to deal with them seems limited.
by jacob.karinen » Fri Sep 25, 2020 10:12 am
Right here. Our network and systems teams check the forums pretty frequently and I will send a request up the chain on my side. I can't guarantee anything immediate but we'll look into adding the feature.
Jacob K.
Community and Escalations Lead
Sonic
by jacob.karinen » Mon Sep 28, 2020 11:05 am
After talking with our network engineers I found out this is a feature on our business level services but it's not something we'll be offering on residential services. Its still on their radar but i don't think it's a feature we'll see moved over any time soon.
Jacob K.
Community and Escalations Lead
Sonic
6 posts Page 1 of 1

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