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Sending Certain Numbers Straight to Voicemail?

Posted: Tue Sep 15, 2020 12:45 pm
by wsteimle
Is there a way to send certain callers straight to voicemail without ringing the phone? I don't want to do this for all callers, just a few. Thanks!

Re: Sending Certain Numbers Straight to Voicemail?

Posted: Fri Sep 18, 2020 1:08 pm
by jacob.karinen
I dove into the settings for your phone service to see that was an option. The best I could find was forwarding specific numbers to another number or rejecting them outright. I'm still looking into this but I wanted to let you know that someone's looking at it.

Re: Sending Certain Numbers Straight to Voicemail?

Posted: Wed Sep 23, 2020 9:24 am
by jacob.karinen
After some testing unfortunately there isn't a way to send specific callers directly to voicemail. You can either have all calls go directly to VM or you can outright block specific numbers.

Re: Sending Certain Numbers Straight to Voicemail?

Posted: Thu Sep 24, 2020 12:58 pm
by wsteimle
Thanks for checking. What is the best way to submit a request to add this feature? My old VOIP provider (Ooma) had this feature and it was great. I've been getting a lot more junk calls since switching to Sonic last month and the toolbox to deal with them seems limited.

Re: Sending Certain Numbers Straight to Voicemail?

Posted: Fri Sep 25, 2020 10:12 am
by jacob.karinen
Right here. Our network and systems teams check the forums pretty frequently and I will send a request up the chain on my side. I can't guarantee anything immediate but we'll look into adding the feature.

Re: Sending Certain Numbers Straight to Voicemail?

Posted: Mon Sep 28, 2020 11:05 am
by jacob.karinen
After talking with our network engineers I found out this is a feature on our business level services but it's not something we'll be offering on residential services. Its still on their radar but i don't think it's a feature we'll see moved over any time soon.