I am one of the folks who composes and posts the MOTD's from the Support side of things, for example if there is a service outage during business hours usually it's someone from my team that posts the MOTD. Which is one of the reasons why I am engaging in this thread, part of my job is customer experience and communication. You've made some good suggestions and given us some things to think about, and I'll continue to advocate for clarity with regard to customer communications.
Here's a new twist. I got email on Thursday from Ray in Tech Support:
"I put forward your request for a means to increase the limit on devices for our VOIP services but that currently is not an option. I do see 4 devices connected to your voice service currently so one should be kicked off soon. I apologize for the lack of forewarning on this change."
What's the actual policy here? This is really upsetting and I'm really refraining from dropping f-bombs.
Please establish and communicate a clear path forward and avoid ambiguities.