411
Posted: Tue Jul 16, 2013 10:16 am
Since the launch of our Fusion telephone service, we've routed 411 toward free directory services in order to avoid the typical 411 directory lookup fee for our customers. Initial we used Google's GOOG-411, and then when it was discontinued, we routed to Microsoft's BING-411. They discontinued this service and we switched to JustDial, which was the last free directory service we are aware of.
With their discontinuation of the various free services, we've got two options: simply stop offering 411 at all, or offer it for a fee. We could get a service in place at roughly $0.75 per call (compare to AT&T at $1.89, and Verizon at $1.50). But, we hate the idea of a per-call fee on Fusion, so we've routed 411 to a message which suggests using the Internet to look up the needed telephone number.
Over the last three months, Fusion customers have called 411 just 2,000 times per month, so it's not a frequently used service.
We are interested in feedback from customers. Would you prefer that 411 be available, even if there is a per-call fee? Or, do you prefer not to have the risk of a fee if someone dials 411?
With their discontinuation of the various free services, we've got two options: simply stop offering 411 at all, or offer it for a fee. We could get a service in place at roughly $0.75 per call (compare to AT&T at $1.89, and Verizon at $1.50). But, we hate the idea of a per-call fee on Fusion, so we've routed 411 to a message which suggests using the Internet to look up the needed telephone number.
Over the last three months, Fusion customers have called 411 just 2,000 times per month, so it's not a frequently used service.
We are interested in feedback from customers. Would you prefer that 411 be available, even if there is a per-call fee? Or, do you prefer not to have the risk of a fee if someone dials 411?
