Device not registered

Fusion Voice service, features and help.
2 posts Page 1 of 1
by D.C. » Fri Feb 14, 2020 4:16 pm
Went to use the phone today and when I take the phone off the hook I get a voice “device not registered” so I assume it’s a problem with the ATA. I power cycle it same issue, press the reset button on the back of the box same issue. Try the ***999 reset same issue. I try plugging the Ethernet direct to the router same issue.

I noticed there is no activity on the network lights where the Ethernet cable plugs in. Do I have a dead ATA box?
by jacob.karinen » Sat Feb 15, 2020 8:43 am
Hi DC,

It's possible but before we rule on replacing the ATA we can reset the authentication from our side and have you PC the ATA. Can you PM me your address or username? Once you do I can reset the authentication on the ATA and it'll give you 30 days to power cycle it. If you are still experiencing "device not registered" as an error then I can get a replacement sent out to you ASAP.
Jacob K.
Community and Escalations Lead
Sonic
2 posts Page 1 of 1

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