My parents have the DSL service while I am on FTTN. Both lines could not get calls connected to any phone numbers in Hong Kong. I tried over 50 numbers, land/fax/mobile but they all ended up somewhere NOT in Hong Kong - seems like the call was mis-connected to an existing call that sounded like Hindu! Been the same all night long.
I called tech support before they closed but was told that Sonic's long-distance service partner is having a lot of trouble making the connections. They took down a few numbers that I had tried calling and said they would pull the log and investigate. At first it sounded good. But after trying for another half an hour of calling different numbers in Hong Kong to no avail AND found that calls to Singapore, Thailand and China all went through without any issue, now I think the case is with Hong Kong and Hong Kong only.
Is anyone on the forum here have the same problem or can anyone please try calling? Calls to Hong Kong are free and you can google for a phone number of a bank, newspaper or whatever. It is driving me slightly crazy here!!