Discrepany in call records between Voice Usage and Phone Number List

Fusion Voice service, features and help.
2 posts Page 1 of 1
by fttn_user » Fri Sep 27, 2019 3:49 pm
In Member Tools -> Voice, call records under Voice Usage and those under Phone Number List don't always coincide.

Support offered that records under Voice Usage may take a day to sync up, but some numbers under Phone Number List never make it to the former. Among others, some scam calls (with my own number shown as the originator) two days ago are listed under the Messages and Missed tabs under Phone Number List, but don't show elsewhere.

Are there still issues after the recent fix to the Voice page?
by david.c » Wed Oct 02, 2019 12:02 pm
Hello,

We would like to look further into this issue and check your settings on comm portal in member tools. If you could please send me a direct message with your account username/address or contact our support team at 1 (855) 394-0100 (Toll Free) Mon-Sun 8am – 10pm we will find a solution.

Thank you,
Sonic
Community and Escalations Specialist
David C
2 posts Page 1 of 1

Who is online

In total there are 16 users online :: 0 registered, 0 hidden and 16 guests (based on users active over the past 5 minutes)
Most users ever online was 999 on Mon May 10, 2021 1:02 am

Users browsing this forum: No registered users and 16 guests