Discrepany in call records between Voice Usage and Phone Number List

Fusion Voice service, features and help.
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by fttn_user » Fri Sep 27, 2019 3:49 pm
In Member Tools -> Voice, call records under Voice Usage and those under Phone Number List don't always coincide.

Support offered that records under Voice Usage may take a day to sync up, but some numbers under Phone Number List never make it to the former. Among others, some scam calls (with my own number shown as the originator) two days ago are listed under the Messages and Missed tabs under Phone Number List, but don't show elsewhere.

Are there still issues after the recent fix to the Voice page?
by david.c » Wed Oct 02, 2019 12:02 pm

We would like to look further into this issue and check your settings on comm portal in member tools. If you could please send me a direct message with your account username/address or contact our support team at 1 (855) 394-0100 (Toll Free) Mon-Sun 8am – 10pm we will find a solution.

Thank you,
Community and Escalations Specialist
David C
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