I am new to Sonic and am thinking about porting my telephone number in but reading people having problems porting their number out.
When you joined Sonic did you port a telephone number in or did Sonic give you a telephone number?
Second based on the above question, if you had a telephone number in your name that got ported in, are you now finding porting out that it is under Sonic's name?
I seems to me that if Sonic gave you a telephone number when you started and it is under their name it would be hard to port out, but if it was a telephone number that you went into Sonic with and the name got changed to Sonic that would be a different story.
We give all our customers with voice service a working phone number upon installation. However, you can port a phone number in at any time and it would still belong to you, in the sense that it is tied to your name/address and can be transferred to other carriers whenever you want to.
For porting numbers away from Sonic, it depends on the carrier that you are transferring the phone number to. With some carriers, they just need to verify the account holders full name and address, but some require a PIN number to complete. Sonic doesn't utilize pin numbers for port outs, so in those cases you can provide them with 2260 and if that doesn't work 0000 should suffice.
This is usually common when porting to cell phone carriers like T-Mobile, Verizon, etc.
For some of our older Fusion customers/numbers, the phone number might actually be owned by X.O Communications and not Sonic, which leads to the issues/confusion with transferring the number away due to the authentication information needed differing than the normal Sonic info. However, this is no longer the case with new customers as we directly own/provide our phone numbers now.
(If anyone else reading this is an long time customer with an X.O Communications owned number, you'll want to provide this address instead of your name/address) :
" Name : Sonic net Inc.
Address : 11 Great Oaks BL, San Jose, CA 95119"