Plug telephone into BGW320?

Fusion Voice service, features and help.
4 posts Page 1 of 1
by dgrogan_richmond » Tue May 10, 2022 4:45 pm
At my old house, I had an ONT (looked like this https://help.sonic.com/hc/en-us/article ... Adtran-411). I plugged a regular old telephone in and it just worked. No setup whatsoever.

At my new house, I have a BGW320 (https://help.sonic.com/hc/en-us/article ... RIS-BGW320). Now when I plug my telephone in, I hear nothing; it doesn't work at all.

Do I need to do something here?
by apl » Tue May 10, 2022 7:07 pm
The BGW320 means you are now on resold ATT fiber, rather than Sonic's own fiber, and the voice service works a little differently. Sonic should have sent you an Analog Telephone Adapter, which plugs into one of the ethernet ports on the router, rather than just connecting the phone directly to the router or ONT:
https://help.sonic.com/hc/en-us/articles/236030627-Grandstream-ATA
by brandonc » Wed May 11, 2022 8:37 am
Look like api already beat me to the punch here!

Like he mentioned, the BGW320 is provided to customer's using our resold AT&T Fiber service. In which case, you'll now need to plug in the Analog Telephone Adapter (ATA) to the BGW320 via Ethernet, then plug your phone into the ATA.

If you need any help setting up the ATA or run into any issues, please give our tech support team a call at (707)-547-3400 between 8am-10pm any day.

Kind regards,
Brandon C.
Community and Escalations
Sonic
by ngufra » Wed May 11, 2022 12:30 pm
brandonc wrote:
If you need any help setting up the ATA or run into any issues, please give our tech support team a call at (707)-547-3400 between 8am-10pm any day.


Love it: if you need help to setup the phone, give us a call!
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