Background:
I've been using the New shell (off and on) since February. If the New shell misbehaved, I went back to the Old shell.
This weekend when I disconnected from sh.sonic.net (using Putty Release 0.70) 2 days ago... I did a non-OS reboot, I expected to resume SSH in moments. After the reboot, I connected back to the shell via puTTY, -- as usual New shell requested my puTTYgen key passphrase, and as usual for the NEW Shell, it prints Further authentification required
-- but now it promptly turns off and boots me out. Putty window goes POOF!
-Old shell never asked me to further authenticate myself. OldShell is no longer a fall back.
How to authenticate? I do not own a cell phone or google app enabled device of any type.
I'm completely deaf so if I have to make a phone call, I use the California Deaf Relay, or SprintIP (online).
I understand cell phone users can use a google app to validate themselves.
Is there something a deaf person can do if Puttygen is not enough?
No joy logging into SSH for the past two days.
Oldshell gone, I called support today and after some sweet positivity and back and forth from the support guy, my Putty login access was restored by what sounds like clearing 8 previous sessions (not sure what that is about). I had only one screen session (screen -list) on the new shell, what did I do?
Finally got a chance to explore my shell environment, I found all my user files had been removed and the environment was in a minty fresh user account state. None of my settings, sigs, document files were there any more. No Mail folder,; no subfolders. Default web file still works probably due to OldShell. The SSH key still works but I don't see the files at all in Newshell.
Support on the relay call had said to write to Labs for more help if I needed it. So here I am.
<g> I'd like my files restored.
Thanks in advance.