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611 self-service tool down
Posted: Fri Jul 06, 2018 4:02 pm
by jht51
The self-service tool accessed by dialling 611 from a Sonic Fusion DSL line seems to be down: after dialing 611 and selecting option 2, the call just disconnects. That's been the case for a least a few weeks now. Can it be fixed?
Re: 611 self-service tool down
Posted: Mon Jul 09, 2018 2:36 pm
by guarino
Thanks for reporting this. It looks like the service has been having some trouble after a recent server migration, but that should be resolved. Copper-based Fusion services should now be able to use the tool correctly, but we're still working on a bug where the self-service option is being presented to Fusion FTTN and Fiber products when it shouldn't be.
Re: 611 self-service tool down
Posted: Mon Jul 09, 2018 7:45 pm
by jht5 1
Thank you!
Re: 611 self-service tool down
Posted: Mon Jul 09, 2018 7:55 pm
by jht51
Thank you!