Hi, everyone –
I'm on an iMac running latest versions of El Capitan (10.11.6) and Safari (11.1). Same problem happened using the latest version of Firefox, FWIW.
Before, I was able to sign into the Sonic VPN using the web interface via the "Go to ovpn.sonic.net" option, which I prefer. But I could also use the OpenVPN Connect pull-down menu to "Connect to ovpn.sonic.net."
Then, about three weeks ago, it wouldn't let me sign onto my VPN using the web signup. It took me to a page suggesting I download Tunnelblik. So, I started using the (second) connect menu method to sign in. This is more of a pain since it doesn't remember my password, so more keystrokes. Many more keystrokes, as all good pass-phrases require.
I called Sonic support and they suggested I re-intall OpenVPN Connect, so I did. I upgraded to the latest stable OpenVPN Connect version for Mac OS (2.5.0.120).
It ran fine, and has a number of bug fixes, so yay! But it didn't solve the problem. I still needed to sign into the VPN using the OpenVPN Connect "Connect to…" menu item, not the "Go to ovpn.sonic.net" option. Grr!
I checked in via email with Sonic support with an update. They informed me they hadn't heard of the problem and suggested I try posting here for advice, so here I am.
Is anyone else experiencing a problem where they can't sign into the Sonic VPN using the web page? Are you running on Mac OS? Did you fix it? How? Or, any idea what things I can try to fix the problem?
Thanks!!
I'm on an iMac running latest versions of El Capitan (10.11.6) and Safari (11.1). Same problem happened using the latest version of Firefox, FWIW.
Before, I was able to sign into the Sonic VPN using the web interface via the "Go to ovpn.sonic.net" option, which I prefer. But I could also use the OpenVPN Connect pull-down menu to "Connect to ovpn.sonic.net."
Then, about three weeks ago, it wouldn't let me sign onto my VPN using the web signup. It took me to a page suggesting I download Tunnelblik. So, I started using the (second) connect menu method to sign in. This is more of a pain since it doesn't remember my password, so more keystrokes. Many more keystrokes, as all good pass-phrases require.
I called Sonic support and they suggested I re-intall OpenVPN Connect, so I did. I upgraded to the latest stable OpenVPN Connect version for Mac OS (2.5.0.120).
It ran fine, and has a number of bug fixes, so yay! But it didn't solve the problem. I still needed to sign into the VPN using the OpenVPN Connect "Connect to…" menu item, not the "Go to ovpn.sonic.net" option. Grr!
I checked in via email with Sonic support with an update. They informed me they hadn't heard of the problem and suggested I try posting here for advice, so here I am.
Is anyone else experiencing a problem where they can't sign into the Sonic VPN using the web page? Are you running on Mac OS? Did you fix it? How? Or, any idea what things I can try to fix the problem?
Thanks!!