customers faxes are not getting through to me

[jimglomb]

can u help me get my e-faxes

[skhw]

I am having the same problem since yesterday. I can't receive any fax or one to two pages at a time before the line cut off.

I am still having problem receiving fax, fax log shown 0 page received. The phone company sender used is century line from Arizona.

[kgc]

can u help me get my e-faxes

Jim, if you look at the FaxLine logs https://members.sonic.net/fax_rx//?a=logs you can see there have been several attempts from one sender and that none of them were successful. We made what changes we can to increase the reliability of our inbound faxes and more or less are probably looking at compatibility issues between our system and the remote fax system. It would be helpful if you could find out the model number and phone company (or e-fax service) that the remote sender is using.

[skhw]

Today none of my fax came through except the pages sent by Sonic as test and 1 page of a muti-page fax from a sender . The log shown 0 page received. The sender use century line phone service from Arizona.