I replied to her under separate cover. But yes, everybody that got emailed had had someone with access to their account call tech support and request shell access.patty1 wrote:Scott, I see that the topic of auto-logouts has come up again. I'd like the default to be at least an hour or two.
"qnmidas," if by "this email" you mean the one that was sent out today called "Shell server transition notification," do you not currently use the shell machine at Sonic? Last I heard, those announcements (the first one was, to the best of my knowledge, sent out in February) were only going to people who do use the shell, and thus would know the terminology referenced in the emails. If today's email went to the entire Sonic customer base, then yes, it should have said, "This message only applies to you if you use our shell server."
However, if it was a webmaster that called, it's possible that the primary account holder wouldn't know what such a thing is...something I should have factored into my email. Mea culpa.
-Scott