I currently have a sonic modem (Pace PLC 5268AC) for our business
Serial Number: 16161N060765
Hardware Version: 260-2173300
Software Version: 10.5.4.527511-sonic
When checking member tools it shows that I don't have a compatible modem, I do as looking at the forum multiple users with my exact same setup were able to do it.
Message I see "We're sorry, but we were unable to find a supported managed IPv6 capable modem associated with this service address. If you are currently renting a modem and believe this to be in error, please contact Support"
Support just redirects me here. Any help would be greatly appreciated.