Was testing a client's fax machine this afternoon, and bumped into the same problem. My outgoing test seems stuck in the so-called in-queue. I went ahead and sent the same test with an old fax/modem on one of my older computers here, instead. It worked fine! Would love to be able to cancel the Sonic outgoing test fax, but simply advised my client that her phone might ring whenever Sonic gets around to fixing the queue problem. She said she'll close the room door, so that it doesn't wake her up, if it happens to ring during the night. Even though my old fax/modem is not as convenient as Sonic's FaxLine and Send-a-fax service, I may have to switch to it, just to regain some control and stability.