Are faxes still available?

Advanced feature discussion, beta programs and unsupported "Labs" features.
5 posts Page 1 of 1
by daniel15 » Sun Dec 11, 2022 12:23 am
I just found out about the "Send A Fax" tool, and might actually find it useful every so often if it still works. However, when I go to https://members.sonic.net/labs/fax/, I get this error message:
This account (daniel15) cannot access fax services.
Are faxes not available to customers on the 10Gbps basic plans?
by keilanisonic » Mon Dec 12, 2022 8:40 am
Hello Daniel,

10G services can access fax, but only in the standard or fusion packages; you have basic, which offers the lowest cost, given that you have only one service ( 10g fiber ) on your account. You can upgrade to one of these in-member tools and get fax services enabled.
Keilani H
Community & Escalations Specialist
Sonic
by perileo » Thu Dec 22, 2022 1:03 pm
Used to be great service - relied on for years.
DOESN'T WORK ANYMORE and no Tech Support - don't mess with it.
It will ruin your life when you depend on it to send medical records and Poof! it just stops working from one day to next...worse than useless
by drana » Fri Aug 18, 2023 7:37 pm
Well, it's still under "labs" and it seems to be there for me. Last time I used it was January, and it worked fine (2023).
by virtualmike » Sat Aug 19, 2023 8:00 pm
I successfully sent a fax in May.
5 posts Page 1 of 1

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