Any idea what this means ?
I was counting on this too. It doesn't work. I'm pretty sure it used to, say in 2013/2014.
I can't use the fax modem on my computer as a back-up because the Sonic phone line (which I have no choice but to pay for) doesn't work as an analog phone line.
To be honest, I don't even know how to get the phone line to work at all anymore. I used to just be able to plug in a phone, but since the switch to fiber that doesn't work.
So if I can't fax through the fax service, and I can't fax through the "phone line" (which I pay the monthly fee for, but have never used), I'm officially a Frustrated Customer.
I contacted support about the fax failing last week but they never responded.
It started working again for me after my post, but maybe it’s unreliable.