fax failing

[cmeisel]

I am trying to send a fax (pdf file) and it always worked before but now I always get: conversion failed
Any idea what this means ?

[cmeisel]

I was able to send without any issue using another eras service so the problem is sonic since I tried there 5-6 times and the other service worked 1 min later with one attempt. It was not under my private sonic but company. If you want to know what attempts, numbers, accounts info, happy to share

[mediahound]

What's the deal with the fax service?

Today I tried to send a fax to a known good fax number and it failed with an 'unknown error'.

Is it too much to ask that Sonic keep a reliable service?

I get that faxing is likely not something often used, but Sonic built the feature, why let it get so unreliable?