My understanding is that Sonic does not have any overnight/holiday/24-7 support, at least not customer facing, which is quite surprising, to be honest. I presume their data centers are monitored continuously, though. Not having any after hours support is my only complaint with their service. Here’s to hoping that one day soon it will be offered.
I noticed the same. Unfortunately, I am currently remote. The router I have right now that sits behind my modem has older firmware and features, so I don't have a good failover setup in place. I think I had an active connection to ovpn.sonic.net (my last DDNS update shows 184.23.190.*). I suspect it is the PUSH_REQUEST issue that others have seen over the last few months... I suppose it is time for my to upgrade the system that serves as my edge router from some dinky consumer box with OpenWRT to something a little more robust.
I upgraded our openvpn server verison to the most current build on January 2nd (around 11pm) and included in the change log notes for the new version was a line that led me to believe that they have rectified the issue that was causing the PUSH_REQUEST to not get a reply back from the server. We do have monitoring in place for the server and the service that alerts our operations staff (which does have someone on call 24/7) and we have identified and improved some limitations that our monitoring had in place in an attempt to improve the service reliability.
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