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OpenVPN fails connecting

Posted: Sun Dec 01, 2019 9:42 pm
by tangof
Update: It is now one hour later and the service is still out. When I spoke with support originally, they encountered the same issue and suggested to restart the DNS / authorization server. So far nothing, even though an internal service ticket was launched.

Very disappointing.

I keep getting connection timeouts for the Open VPN in the last couple of minutes. Using Open VPN Connect

VPN server working properly?

VPN has been going down lately

Posted: Mon Dec 02, 2019 12:08 am
by kolohe
It's the same situation here with the VPN going down tonight (12/1/19). I notice this has been happening lately. Is there any means to check the status of the VPN?

Maybe can have a real time monitor whether the OpenVPN server is up or not.

Re: OpenVPN fails connecting

Posted: Mon Dec 02, 2019 7:52 am
by js9erfan
Sonic is aware of the issue but it looks like it's still not resolved: viewtopic.php?f=10&t=6150&start=10

As Drew mentioned, you can use their beta server as an alternate (seems to be down less frequently than the production server). I ended up configuring a gateway group on my router which enables a fallback when one of their servers goes down which has fortunately made this frustrating occurrence a non-issue.

gateway group.PNG
gateway group.PNG (13.77 KiB) Viewed 2009 times

Re: OpenVPN fails connecting

Posted: Mon Dec 02, 2019 8:37 am
by dwhittaker
Same here. VPN server down. Any fix yet Sonic??

Re: OpenVPN fails connecting

Posted: Mon Dec 02, 2019 8:37 am
by craig.langman
I'm also unable to connect to Sonic's VPN, glad it's not just me, and hope it's resolved soon.

edit: I tried the beta server, its working fine

Re: OpenVPN fails connecting

Posted: Mon Dec 02, 2019 9:24 am
by mike.ely
Hi all,

Just wanted to touch base with you all and let you know what's going on:
  1. As of this writing the service should be running correctly.
  2. The issue you were seeing with the VPN server has been cropping up recently and we are working with the support team at OpenVPN for a resolution on this. Unfortunately they still haven't been able to pinpoint the cause but that work continues.
  3. We are working on improved monitoring. Right now the monitors we have for this service simply indicate that the service is up and running, but when this problem occurs the service "thinks" it's healthy when that is obviously not the case. The improved monitor will actually create a connection and verify that traffic passes through it.
  4. We're improving internal communication such that in the future VPN problems will be handled in a more expeditious manner.
Thanks to everyone for letting us know about this problem and we appreciate your patience. If you have any further questions based on the above I'll be happy to answer them.