Hi Andy -
I'm sorry we disappointed you yesterday.
In all truth, I think you are feeling dissatisfied with our support because our focus has changed.
Wordpress has never been formally supported, but in the past we had people on staff that had some personal experience that could give informal suggestions and would bend the rules by providing some phone support.
Today, we are completely focused on access products, and the people we have on staff generally have no personal experience with Hosting, or Wordpress.
The complaint process was a miscommunication, and I apologize for that. My rep thought you were appealing for a higher level of support with the Wordpress problem, which is not supported, and that is why he sent you here. He did not understand that you only wished to file a formal complaint regarding the lack of support.
We can still provide support, but it's best to email firstname.lastname@example.org
so we can assign the ticket to the right resource.
- Eli Caul
Director of Customer Care