Sorry if the installation process isn't well described - I think there's a certain amount of "pay not attention to the man behind the curtain", in that we don't want potential or new customers to be overwhelmed by the process. The installer will take care of it all, one way or the other.
That said, you might enjoy our installation process video. It's a high level overview, but FYI: https://www.youtube.com/watch?v=-JMcOAJHZok
Regarding VPN, no changes planned at this time. We do have a lot of members who use it when travelling and roaming though, whether it's from open WiFi at an airport, or from inside a repressive foreign regime.