hi, I am a Sonic fusion user in the Berkeley, CA 94709 area. Lately I've been experiencing sporadic loss of DSL connection. My DSL modem is ZTE ZXV10 W3000. My modem Yelllow DSL light goes off then turns back on without any notice. I get the following error message when I try to browse on the web while the connection loss takes place. Is this likely to be a modem issue or a core connectivity issue?
NO DSL CONNECTION
When Modem is having connection with local DSL connection, DSL light is blinking on the modem, and when it is connected successfully the light will become solid.Please check the DSL light on the modem and check the DSL modem cable is properly connected in the back.If the modem still can not provide the DSL connection and internet service, please contact with TTNet Internet Service Call Center (444 0 375).If everything is ok, please Close Internet Explorer and open it again.
NO DSL CONNECTION
When Modem is having connection with local DSL connection, DSL light is blinking on the modem, and when it is connected successfully the light will become solid.Please check the DSL light on the modem and check the DSL modem cable is properly connected in the back.If the modem still can not provide the DSL connection and internet service, please contact with TTNet Internet Service Call Center (444 0 375).If everything is ok, please Close Internet Explorer and open it again.