by
webdog » Wed Jun 12, 2019 1:57 pm
Still having issues the past 3 days with my Netgear Nighthawk R8000P router on Sonic fiber in the central Sunset. Router disconnects from the Internet every 10 mins for 3-4 seconds like clockwork.
From the router log:
[Internet connected] IP address: 198.27.140.52, Tuesday, Jun 11,2019 21:26:21
[Time synchronized with NTP server] Tuesday, Jun 11,2019 21:26:18
[Internet disconnected] Tuesday, Jun 11,2019 21:26:17
[Internet connected] IP address: 198.27.140.52, Tuesday, Jun 11,2019 21:16:22
[Time synchronized with NTP server] Tuesday, Jun 11,2019 21:16:19
[Internet disconnected] Tuesday, Jun 11,2019 21:16:18
[Internet connected] IP address: 198.27.140.52, Tuesday, Jun 11,2019 21:06:22
[Time synchronized with NTP server] Tuesday, Jun 11,2019 21:06:20
[Internet disconnected] Tuesday, Jun 11,2019 21:06:19
[Internet connected] IP address: 198.27.140.52, Tuesday, Jun 11,2019 20:56:24
[Time synchronized with NTP server] Tuesday, Jun 11,2019 20:56:21
[Internet disconnected] Tuesday, Jun 11,2019 20:56:20
[Internet connected] IP address: 198.27.140.52, Tuesday, Jun 11,2019 20:46:25
[Time synchronized with NTP server] Tuesday, Jun 11,2019 20:46:22
[Internet disconnected] Tuesday, Jun 11,2019 20:46:21
I've been using this exact same router with Sonic for 18 months with no problems until now. Factory reset the router, and problem persists. Router firmware is up to date.
Connect the Netgear router to a different non-Sonic ISP and the 10-minute disconnection problem vanishes. Which suggests the Netgear router is functioning properly
Connect an ASUS router to Sonic fiber, and the 10-minute disconnection problem vanishes.
So it seems to be only the Netgear router and Sonic combo that results in 10 minute disconnects, and only the past 3 days or so.
I'd hate to have to replace my fairly new router, but that's what support is telling me. Any suggestions appreciated.