I must say I'm not as happy about the monthly updates as some of you seem to be.
They don't really provide any reliable information that can give us an idea as to when we can expect construction to be finished let alone when we'll be connected.
As johio is asking: what is my "area"? is it my CO? my city? the whole of East Bay or even the Bay Area?
So I'm like you espier, I don't know what to expect from Sonic and it is getting increasingly frustrating. I'm putting up with a dsl connection (from Sonic) that gets regularly overloaded because of poor upload and increased number of users, and I'd like to know if I can expect fiber in a matter of weeks or rather years, so that I can plan for alternatives to meet my current needs.
I regularly ask support about this, but the answer is invariably the same, and I've seen Dan give the same message on this forum too:
(paraphrasing) We don't know exactly what the construction crew is doing, they only update us after the fact, we'll let you know as soon as we know more.
I have trouble believing that there isn't someone at Sonic who has a global understanding of the deployment plan and would be able to provide useful updates to the customer facing service team, and thus to us, end-users and potential new clients.Useful information means:
- status: planning, permitting, constructing, connecting, online
- by area: an area being a specific geographic zone, either a city, or even better a neighborhood
- and a somewhat reliable timeline that allows one to guess-timate ETA based on status of one's area
Why is Sonic not being more clear about all this? Is it a communication strategy, just to try and keep us hanging in there another month and another month?
If so, that's a poor one to be sure!
For my part, and I'm sure I'm not the only one here, I'm using Sonic services because of their moto, their mission and values. And I sure want to avoid providers like ATT and Comcast. But receiving empty updates for the last 6 months has started to errod my trust in the company and I may end up having to look for alternative elsewhere.
Don't get me wrong, delay is fine. I've been on both sides (client and provider) of delayed projects, in construction and otherwise, so I understand that it happens. But one thing is for sure: the worst thing about delay is not communicating clearly about it!
I'm ok to wait for another 6 months to get connected, if need be, as long as I have a reasonable explanation as to why it's delayed for another 6 months, and that that explanation gives a good level of confidence that the 6 months are not going to turn into 1 year so that I can plan for a temporary solution.
Sonic, if you are listening, please take this plea into account!