Service was down in the last two days

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by cyberstupid » Sat Jun 25, 2011 11:04 am
My fusion dsl service was down in the last two days (happened in the early morning). I have to reboot the dsl modem to get it back online. today my service dropped from 6mbps to 2mbps. is there any thing I can do to get more speed back?
by paulbarwick » Sat Jun 25, 2011 1:26 pm
Have you called 611 on your fusion POTS line? Talking directly with the service department is probably preferable, in a case like this, than trying to get advice online.
by thulsa_doom » Sat Jun 25, 2011 2:29 pm
cyberstupid wrote:
My fusion dsl service was down in the last two days (happened in the early morning). I have to reboot the dsl modem to get it back online. today my service dropped from 6mbps to 2mbps. is there any thing I can do to get more speed back?

I took a quick look at your line, and it does not look like it was completely out of sync for any great period of time (by which I mean more than ten minutes). I do see a few periods where no traffic was passing, but the modem itself remained in sync. That rebooting the modem is getting you back online would tend to indicate that the issue is probably with the modem itself (it looks like an integrated modem/router from our side). It's possible that rebooting the modem is indirectly causing something on our end to clear up, but the best way to test both theories would be to put an alternate device on the line for a couple of days to see if the problem recurs.

Regarding speed, I currently show you at about 6.2mbps
John Fitzgerald
Sonic Technical Support
by cyberstupid » Sat Jun 25, 2011 3:27 pm
thulsa_doom wrote:
cyberstupid wrote:
My fusion dsl service was down in the last two days (happened in the early morning). I have to reboot the dsl modem to get it back online. today my service dropped from 6mbps to 2mbps. is there any thing I can do to get more speed back?

I took a quick look at your line, and it does not look like it was completely out of sync for any great period of time (by which I mean more than ten minutes). I do see a few periods where no traffic was passing, but the modem itself remained in sync. That rebooting the modem is getting you back online would tend to indicate that the issue is probably with the modem itself (it looks like an integrated modem/router from our side). It's possible that rebooting the modem is indirectly causing something on our end to clear up, but the best way to test both theories would be to put an alternate device on the line for a couple of days to see if the problem recurs.

Regarding speed, I currently show you at about 6.2mbps


Thanks thulsa_doom,
will try put my old at&t speedstream 4100 back on, see if the problem still exist.
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