issue between AT&T and Level3 (CenturyLink) affecting Fusion IP Broadband (AT&T FTTN)

[mykmelez]

My wife's Fusion IP Broadband (AT&T FTTN) service in Sunnyvale is having trouble connecting to some of her employer's services this morning (particularly a videoconferencing server). Her employer's IT department is aware of the problem and has advised that it's "an issue between AT&T and Level3 (CenturyLink)" that is affecting "many AT&T home users."

They recommend using a VPN (either the corporate one or a third-party VPN), and she can do so. In addition to going down that path, however, I'm curious if Sonic is aware of the problem, and if there's any additional information available about the nature of it or when it's expected to be resolved.

[dane]

I haven’t heard anything on this myself, but FYI Sonic provides a VPN feature for all of our members which might provide a good workaround. Info can be found here:

https://help.sonic.com/hc/en-us/article ... PN-Service

[mykmelez]

Yep, I actually suggested the Sonic VPN earlier today after her corporate VPN failed to resolve the problem, and she reported that it worked! Very helpful, thanks for making it available!

[mykmelez]

To close the loop: whatever the issue was, apparently it's now been resolved.