issue between AT&T and Level3 (CenturyLink) affecting Fusion IP Broadband (AT&T FTTN)

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by mykmelez » Thu Feb 07, 2019 10:28 am
My wife's Fusion IP Broadband (AT&T FTTN) service in Sunnyvale is having trouble connecting to some of her employer's services this morning (particularly a videoconferencing server). Her employer's IT department is aware of the problem and has advised that it's "an issue between AT&T and Level3 (CenturyLink)" that is affecting "many AT&T home users."

They recommend using a VPN (either the corporate one or a third-party VPN), and she can do so. In addition to going down that path, however, I'm curious if Sonic is aware of the problem, and if there's any additional information available about the nature of it or when it's expected to be resolved.
by dane » Thu Feb 07, 2019 1:41 pm
I haven’t heard anything on this myself, but FYI Sonic provides a VPN feature for all of our members which might provide a good workaround. Info can be found here:

https://help.sonic.com/hc/en-us/article ... PN-Service
Dane Jasper
CEO
Sonic
by mykmelez » Thu Feb 07, 2019 2:55 pm
Yep, I actually suggested the Sonic VPN earlier today after her corporate VPN failed to resolve the problem, and she reported that it worked! Very helpful, thanks for making it available!
by mykmelez » Fri Feb 08, 2019 11:22 pm
To close the loop: whatever the issue was, apparently it's now been resolved.
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