In regards to the regions where we resell AT&T IP Broadband fiber, Sonic doesn't have control over the dispatch and repair, so while it'd certainly be more pleasant to work with our customer care team, I don't think we'd have been able to get this issue resolved for you any faster than you're able to resolve it as a direct retail customers of theirs.
The primary reasons to obtain IP Broadband from Sonic on the AT&T network are:
No usage based billing. Because of our bulk commercial contract, Sonic members get usage without meters or caps. This is important if you're a household with high data usage; backing up a single terrabyte hard drive that you might use for backups or media storage (they're only $50 these days) would totally blow the data cap on a retail service. So for those who want to back things up, or who create media such as video, or who just stream a lot, Sonic's service is great because it's a simple flat rate. See also: https://www.techspot.com/news/78459-mor ... xceed.html
International phone service. Sonic's Fusion offerings include not just unlimited nationwide home phone service, but that service also provides free calling to fixed lines in over sixty countries. It's an amazingly cost-effective home phone service, and particularly for those expats and others with international calling needs, a really great value. I'd also note that as so many folks migrate to a mobile-only lifestyle, having a solid and reliable "landline" - even in cases where it's delivered over VoIP - results in much higher voice quality and reliable call handling than mobile. If you spend much time on the phone each day, you'll be surprised how much less exhausting it is to do it on a line with good voice quality.
Sonic customer service. Our local staff are wonderful, and greatly ease the general frustration of dealing with carriers that many consumers are used to. Day after day, I see feedback from members about how pleased they are with the responsive and friendly customer service, and I'm very proud of that team.
Our mission. Sonic's goal is to build a better internet, and in the process to fix the issues with the cable-dominated internet access here in America. Joining Sonic as a member support that mission, as we continue to expand and build more fiber networks.