Oh, wow, that really sux.... my friend who lives a block over gets fiber before me (although I've been a Sonic customer for a decade +). And she gets connected to the Albany CO and I'm stuck waiting on Berkeley - which has a barely functioning administration. Permits in Berkeley can take a year or even longer. I don't suppose there's any way to add on capacity to the Albany CO? I'm assuming you left room there for potential new Albany customers on the blocks you already set up; maybe putting long-time Sonic customers into those slots would make good customer service sense? This just seems wrong....we've already had to wait while the rest of Albany got connected and now we're getting booted to Berkeley's CO while other brand new Sonic customers in Albany will get hooked up right away. Doesn't seem right...
The Albany central office has no available conduits into it, so we simply cannot get another fiber backbone cable in there. As a result, we've got a few FDAs that will feed out of the adjacent CO in Berkeley. This wouldn't be noticeable or material, except that Berkeley has now ceased issuing permits for our construction, resulting in a delay. We hope to have that resolved soon.
The area where you are located has been a challenging one to physically reach, because the City of Albany moved the utilities on Marin Ave underground. But because the City has no dig once policy, there is no available conduit for carriers like Sonic to use. This required some creative re-routing to the North, to partially fill that gap - making some of the blocks in that region a unique project, and that resulted in delay. I'm sorry for that impact, and we share your interest in seeing it completed as quickly as possible.