Also, the term "commercial" only appears 3 times in this document and at no point is used to describe the difference between commercial and residential internet use. Residential only appears in relation to the global calling plan.
Yeah, we probably need to clarify the document. It didn't matter as much with slower, asymmetric services, there just wasn't much opportunity for bad behavior. But to be clear, residential service is not for commercial use, resale, etc.
We certainly do expect many of our members to have really huge data usage that is related to totally valid household uses - huge backups, lots of downloading, etc. There is no usage meter or limit, but we will respond to someone using residential service in an unfair way and ask them to stop. Excessive or abusive usage can result in slowdowns for other members as well as high costs which must be covered by the membership as a whole, neither of which is fair.