"Destination Net Unreachable" reaching specific Netflix host

[ConnorBoyd]

I've been unable to load the Netflix thumbnails for several weeks now. After some deeper investigation, I have figured out that the host of the images is unreachable.

The host of the thumbnails is occ-0-3334-2219.1.nflxso.net.

ping and traceroute both show the destination as unreachable

Code: Select all

Connors-MBP-2:~ connorboyd$ ping 157.131.65.10
PING 157.131.65.10 (157.131.65.10): 56 data bytes
36 bytes from 50-0-185-1.dsl.dynamic.fusionbroadband.com (50.0.185.1): Destination Net Unreachable
Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
 4  5  00 5400 ab74   0 0000  3f  01 06b8 192.168.42.71  157.131.65.10

Request timeout for icmp_seq 0

Connors-MBP-2:~ connorboyd$ traceroute occ-0-3334-2219.1.nflxso.net
traceroute: Warning: occ-0-3334-2219.1.nflxso.net has multiple addresses; using 157.131.65.10
traceroute to occ-0-3334-2219.1.nflxso.net (157.131.65.10), 64 hops max, 52 byte packets
 1  homeportal (192.168.42.1)  3.397 ms  1.594 ms  2.757 ms
 2  50-0-185-1.dsl.dynamic.fusionbroadband.com (50.0.185.1)  24.834 ms  23.063 ms  22.401 ms
 3  50-0-185-1.dsl.dynamic.fusionbroadband.com (50.0.185.1)  22.360 ms !N  22.378 ms !N  22.326 ms !N
 

Other than the missing images, browsing and watching Netflix seems to work just fine.

[spencer.weir]

Hello,

Thank you for the detailed report. Our Network Engineering team has made a routing adjustment and we believe the issue should be resolved. Please retest and let us know if those IPs are now reachable.

Yours,
Spencer Vero
Sonic Network Operations

[bubba198]

fixed! thanks