AT&T internet 100 (fiber) available but does not show up in member tool for upgrade

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
5 posts Page 1 of 1
by helinw » Sat Oct 06, 2018 7:39 pm
Hi,

Currently I am a Fusion x2 user. Today I checked AT&T website, my area has internet 100 (fiber), I was expecting to be able to upgrade my Sonic service to fiber from the member tool. But the fiber option does not show up. Strangely, it shows that I can upgrade to Fusion x2 (I am already using this service, maybe it's a bug).

Could I know when I am able to upgrade to 100Mbps (or even 1000Mbps) internet? My zip code is CA 90486.

Thanks!
by helinw » Sat Oct 06, 2018 8:05 pm
I realized it's coaxial rather than fiber internet :(
by drew.phillips » Tue Oct 09, 2018 1:48 pm
Hi,

I took a look at your account and checked what products are available at your location. The 100 Mbps service that you see on AT&T's website is a speed tier that we don't offer at this time, but you do have the ability to upgrade to 75 Mbps with no change in your current price. The 100 Mbps offering in this case isn't a fiber option but is VDSL similar to what you have now.

You can use our upgrade tool at https://members.sonic.net/connections/serviceupdate/ to request an upgrade to the 75 Mbps service for no increased monthly cost. The change will put you in a new 1 year contract with us but if AT&T fiber or other Sonic products become available to you within that year, there is no early termination fee for upgrading.

The upgrade to 75 Mbps may not require an AT&T technician install but we won't know until we request the change. A provisioning team member will contact you with the appointment date and time (which can be rescheduled) if a visit is necessary, otherwise, you'll receive an email when the speed change completes if no visit is required.
Drew Phillips
Programmer / System Operations, Sonic.net
by helinw » Tue Oct 09, 2018 8:02 pm
Hi Drew,

Thank you! Great to know.
As I never used the monthly $10 off coupon (joined as a monthly customer). Is it possible for me to enjoy the $10 promotion when I enter the yearly contract this time?

Thanks!
by liamo » Wed Oct 10, 2018 12:57 pm
helinw wrote:
Hi Drew,

Thank you! Great to know.
As I never used the monthly $10 off coupon (joined as a monthly customer). Is it possible for me to enjoy the $10 promotion when I enter the yearly contract this time?

Thanks!


Sadly the $10 off promotional pricing is only available to new customers.
Liam O.
Sonic Community & Escalations Specialist
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