Any connectivity issues today? I'm seeing speed drops...

[dane]

Dane...

gateway.sonic.net isn't available from home, so I guess I have an older modem.

Also, I route through a home router, so my modem's IP is not available to me from the internal network (so far as I can tell). Are you only talking about situations where people connect their modem directly to their computer or a switch, so the modem is the gateway?

- Tim

Yes, to get statistics from the modem, you need to be able to access it's interface. With the new equipment, this is simply reached at http://gateway.sonic.net/ and sync speed is displayed right on the main screen.

[tbessie]

Well, if it is the modem, support can get you a new one, give them a call. Could also be the like itself, they can help diagnose.

It seems to be working alright now... I will wait awhile and see if the problem returns. If not, I'll just leave it as is (unless there's something to be gained by getting a newer modem ).

Thanks for your suggestions!

- Tim

[jfuller455]

I continue to have challenges with speed with download at 0.18mbps and upload at 0.31. I also tried to access the modem information as suggested above at: http://gateway.sonic.net/ - but received the "Oops...could not find..." message. Is this the best speed I can now expect?
- Jon

[dane]

I continue to have challenges with speed with download at 0.18mbps and upload at 0.31. I also tried to access the modem information as suggested above at: http://gateway.sonic.net/ - but received the "Oops...could not find..." message. Is this the best speed I can now expect?
- Jon

Please ring support: http://www.sonic.net/support/index.shtml

[Justin]

We are having incredibly slow speeds this evening as well. Since about 10:45pm. No complex streaming or data heavy processes happening--just light web browsing. What's up? Thanks

[dane]

We are having incredibly slow speeds this evening as well. Since about 10:45pm. No complex streaming or data heavy processes happening--just light web browsing. What's up? Thanks

Well, of it happens a bit prior to 11pm, do ring support. Otherwise, call them the next day, they do have historical connection and error graphs to assist in troubleshooting. Intermittent issues can be a real challenge to nail down, so thank you for your patience in working with our team.