by
forest » Thu Dec 06, 2018 1:49 pm
danielg4 wrote:Does this mean you are now willing to provision/disclose SIP credentials over fiber?
+1 for this. I quit POTS equipment ages ago, and I'm not going back. Until Sonic lets me use my own SIP equipment, the compulsory phone service and associated fees are nothing but an ongoing reason to resent Sonic. (Probably not the kind of sentiment you want to foster among people whose influence has brought Sonic customers and bolstered Sonic's reputation over the years.) If you were to open up SIP access, the $150/year in phone service fees would be less onerous, since I would at least have a use for it. The resentment would be replaced with appreciation and evangelism.
Suggestion to minimize support costs: Just make it a "labs" feature with no device-specific support. You have customers who are more than competent with VoIP, and are probably willing to share their knowledge with other customers. If only a tiny group of customers are interested, the support burden would be tiny anyway.