hello
i hope someone can help me here
i switched to sonic a few months ago, all good, nice speed, etc etc
then we experienced that on a windows machine (win7, laptop and desktop) about after 5 minutes of playback (the time can vary), netflix shows a "0% spinning circle" and only a browser window/tab reload gets this unstuck.
playback does not stall on my iPhone or iPad, but seems to restart as the image quality goes bad (and recovers) in a similar pattern.
i have called netflix and they have said it is a connectivity issue, i called sonic, and a nice gentlemen tried to troubleshoot it but could not diagnose the issue, he set the modem to a better protocol, but the issue is still at hand.
does anyone have a similar problem?
i have exluded the faults of the router (used 2 different kind) and wifi (used network cable), issue still here.
it seems that something is happening about every 5 minutes that causes netflix to loose its stream, but all other playback/streaming (hulu, spotify) are not affected by this
i am at my wits end for now
thank you
i hope someone can help me here
i switched to sonic a few months ago, all good, nice speed, etc etc
then we experienced that on a windows machine (win7, laptop and desktop) about after 5 minutes of playback (the time can vary), netflix shows a "0% spinning circle" and only a browser window/tab reload gets this unstuck.
playback does not stall on my iPhone or iPad, but seems to restart as the image quality goes bad (and recovers) in a similar pattern.
i have called netflix and they have said it is a connectivity issue, i called sonic, and a nice gentlemen tried to troubleshoot it but could not diagnose the issue, he set the modem to a better protocol, but the issue is still at hand.
does anyone have a similar problem?
i have exluded the faults of the router (used 2 different kind) and wifi (used network cable), issue still here.
it seems that something is happening about every 5 minutes that causes netflix to loose its stream, but all other playback/streaming (hulu, spotify) are not affected by this
i am at my wits end for now
thank you