Signed up for Fusion and got a confirmation email that it was completed. When it didn't work, I called Customer Service and the message was "not technically feasible."
My situation
- Have ATT voice (land line, not VOIP or uverse)
- Have Uverse, used to have ATT DSL
- Don't want the existing phone number
- Live in San Francisco's Mission District (94110)
Next steps from customer service was was that i needed to call ATT and coordinate all of the switch over by canceling ATT and then signing up for Fusion. The result would be at least a couple weeks of downtime per Customer Service.
That's a very manual process, real pain in the butt, and certainly not easy to do business with. Am I missing something and somehow doing this the hard way?
My situation
- Have ATT voice (land line, not VOIP or uverse)
- Have Uverse, used to have ATT DSL
- Don't want the existing phone number
- Live in San Francisco's Mission District (94110)
Next steps from customer service was was that i needed to call ATT and coordinate all of the switch over by canceling ATT and then signing up for Fusion. The result would be at least a couple weeks of downtime per Customer Service.
That's a very manual process, real pain in the butt, and certainly not easy to do business with. Am I missing something and somehow doing this the hard way?