short, intermittant Service light outage occasionally

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by JerryP » Sun Sep 16, 2018 5:41 pm
every now and then, the service light on my pace 5268 will go off, then come back on after a few minutes. I happen to notice because I'm streaming a radio station and lose the sound. it started recently a few weeks ago. the event log says a node is down, then up, but nothing else out of the ordinary.

anyone know if this is how a dying modem is? or maybe just the co rebooting their equipment? thanks
by jacob.karinen » Mon Sep 17, 2018 9:02 am
The service light should flicker if data is being sent over the network. If it's cutting out completely and you lose internet connection then it may be a modem issue. I would recommend giving our support team a call at 855-394-0100. You can do some quick troubleshooting with them and, if need be, set up a replacement to be sent at no charge.
Jacob K.
Community and Escalations Specialist
Sonic
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