Fiber in Fremont 94536?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by junz » Mon Sep 10, 2018 7:07 pm
Hi there,

I'm wondering if Fiber is available in Fremont 94536 and when would it if not yet.

I checked my address on https://www.sonic.com/gigabit-fiber-internet and it says yes.
However when I go to https://members.sonic.net/connections/serviceupdate/ it says no upgrade available.

Is the former check tool inaccurate or is it only available to new customers? (which doesn't make much sense).
by liamo » Mon Sep 10, 2018 9:58 pm
It looks like you are able to upgrade now to our IPBB Fiber.

At this time you would need to call over to our sales team to do that upgrade. 1-888-766-4233
Our membertools upgrade tool for that service is being worked on currently that is why is it not showing an upgrade option.
Liam O.
Sonic Community & Escalations Specialist
by timyu94 » Mon Sep 10, 2018 11:03 pm
liamo wrote:It looks like you are able to upgrade now to our IPBB Fiber.

At this time you would need to call over to our sales team to do that upgrade. 1-888-766-4233
Our membertools upgrade tool for that service is being worked on currently that is why is it not showing an upgrade option.
Does this also currently hold true for those in FTTN purgatory that can order the 75 tier but not upgrade to it?
by dane » Tue Sep 11, 2018 5:07 am
Member tool for IPBB upgrades will be online soon.
Dane Jasper
Sonic
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